What Our Customers Say About Our Product and Our People

Corporate Concepts was the first dealership to implement CORE. CORE had and still has the most state-of-the-art product in the market. We chose CORE because they were big enough to support our needs, small enough to pivot and make features available immediately! Another reason we moved to CORE is there was no training the ERP provider on our unique industry. The whole CORE team worked in the industry. They can communicate at our level because they have been there. Couldn’t be happier with our long-term partnership with CORE.

The Implementation Specialist and Customer Relationship Manager at CORE became an extension of our team. Their involvement in our implementation was crucial to our success. The CORE Team was responsive, professional, and very knowledgeable throughout our implementation. Like a tour guide in a foreign country, they pointed out key milestones, points of interest and areas where we could expand our journey for the next phases.

In partnering with CORE to build key business system integrations, incoming pre-order calls to our customer support team have decreased by 25%. Through these integrations, our Dealer Partners have gained efficiencies and accuracies in their purchase process.

As we identified a need to streamline our Sales process for repeat business, we looked to the CORE team to support our integration with Shopify and our buildout initiative for several private online stores. The CORE team was incredibly attentive and knowledgeable – especially considering that it was new territory for us all. We loved collaborating with the CORE team, and they made every step easy, understandable, and effective.

The execution of our implementation from the time we signed on as a CORE dealer to the day we went live and beyond was perfect. The training we received from the implementation team was exceptional...we couldn't have had a better launch without them. The entire team made sure that we had every bit of knowledge and every tool we needed to be successful. Having gone through numerous software changes in our dealer over the years I can say CORE has probably the best implementation I've seen.

CORE has been an amazing partner to work through the EDI integration with Humanscale. Humanscale had many bespoke needs and requirements. CORE was a great asset in ensuring Humanscales's business needs were met in this EDI Implementation.

The CORE team is excellent! The training we received was detailed and comprehensive. Our team had a clear understanding of the system's capabilities well in advance of our Go-Live date. Overall, we felt very prepared and excited for the launch. Dealer partners can expect a clear view of their future in CORE equipped with all the possibilities of a great system.

In 2018 we knew we had to begin the path of looking for a new DBOS. At the time, we were using four different software's to accommodate our needs which wasn't a sustainable option for us. After speaking with other dealers and reviewing several other systems we quickly realized that CORE was the right fit for us. CORE provided what we needed to combine into one system. They also have a road map for the future that fits the needs of the dealer. CORE was extremely accommodating to our special request regarding implementation of our system. In 2020 when the entire world got turned upside down, CORE didn't miss a beat with getting us up and running on time. We are as happy today as we were when we first signed on and are very excited for what lies ahead with a partner like CORE.

The training we received was detailed and comprehensive. The trainers help navigate the many facets of CORE's capabilities in a manner that is informative, respectful of our time, and flexible to our individual processes. The QA environment is the secret weapon in your implementation. Our team had two levels of participation in the QA environment - those who were in it every day and those who dabbled. Be the former, not the latter. The team members who dug in and built up their knowledge (and muscle memory) during the training phase are our Go-To Gurus for the rest of the team. The sandbox gives you the chance to walk transactions through, feel system behaviours, and proactively identify key areas to watch for and improve. Dedicate time in there; you won't regret it.

Fast, Accurate and Painless! CORE has been super with their quick response and guidance with any questions we have.

CORE is a homerun! CORE saves time on each order. We use it extensively!

As a user of any system or product many times you cringe when you have to reach out to a support group. This isn't the case with CORE! Reaching out to the CORE Support group is like reaching out to a friend...they are always there for you and super supportive of your needs. Regardless of the type of question or request you submit they provide a clear response. Sometimes you may not get the response you want but they still respond and explain. CORE has put together a support group that understands our dealer world and the needs we have to support our customer. This ensures that we get the best support today and in the future as needs change...having support that's been where you are makes all of our lives easier.

BOS had an opportunity to create a Work From Home Program for a major customer. Our challenge, creating an efficient way to accept thousands of individual table and chair orders quickly, provide up to date information on shipping status to the individual user and provide an overall project status to the Facilities Department. With flexibility, quick response, and the expertise of the CORE team, we were able to integrate our WooCommerce store with CORE. BOS was able to process orders quickly, provide email tracking notifications, and leverage the CORE Customer Portal to quickly and professionally meet the needs of our customer. We love partnering with the CORE team!