SUPPORT MATTERS JUST AS MUCH AS THE SOFTWARE.
When you go with CORE, you don't just get the best ERP software for contract furniture dealerships. You also get an expert, helpful team. We know this industry like no other, and we are dedicated to showing you all of the CORE bells and whistles you can use to make your business thrive.
CORE implementation is a great opportunity to assess your business and put vast improvements in place. CORE follows a methodology to ensure minimal disruption to your business operations. Since we’ve never failed an implementation, you can rest assured we’ll truly deliver. And we’ll be here to support your implementation across-the-board.
3-Phase Implementation
Phase 1: Discovery
We analyze your business practices and use that intel to configure the system to match your operations. We’ll also introduce some best practices and suggest ways you might increase efficiency.
The Discovery phase will give you a fresh glimpse of your processes, and you'll get to refine or remove inefficient activities.
Phase 2: Configuration
CORE works with your team through the life cycle of a project to ensure the software is configured to meet your needs.
Phase 3: Training
We create a customized training program for your organization to ensure every member of the team is using the software effectively. You’ll also get customized documentation and data definitions, which will allow you to train new and existing employees.
We will ensure a successful implementation. After successfully implementing your dealer business operating system, we will be here whenever you need questions answered.
With your CORE Business System license, you have access to our customer success support team, software updates, and the CORE Wiki. We mentioned bells and whistles earlier, and here are a handful that come with your CORE license.
You’ll have access to:
Subject matter experts
Fast response times
User conferences
Online Wiki knowledge base
Best practices and training webinars
Want even more? You got it. These professional services are available at an affordable hourly rate.
Consulting & Training
We constantly add features and tools. When updates land, our experts will show your team what's new and how to best use it.
You’ll get:
Onsite or online training by function
Special Webinars
CORE-hosted intensive trainings
Integration of new locations and business lines (pre- and post-merger integration)
Report Writing
The CORE team will help you deliver custom reports, which can be deployed for you, your vendors, or your customers.
Reports include:
Custom financial reporting & budgeting
Commission reporting
Sales forecasting
Custom proposal and service forms
Customer status
Customization
CORE has a flexible, scalable framework, which allows you to customize based on your requirements.